Order Processing

Orders are typically processed within 1–2 business days (Monday–Friday, excluding holidays). Orders are not processed or shipped on weekends or holidays. You’ll receive a confirmation email when your order is placed and a tracking number once it ships. During sales, new releases, or peak periods, processing may take a little longer.

Age Verification & Adult Signature

You must be 21 or older to order. All orders are subject to age verification, and shipments require an adult signature (21+) on delivery. Please make sure someone of age is available to receive the package. If an order fails age verification, we’ll contact you and may cancel and refund it.

Shipping Methods & Delivery Times

We ship within the United States via major carriers. Shipping options and costs are calculated and displayed at checkout based on your address, package weight, and the method you select. Estimated delivery times after shipment:

• Standard: approximately 3–7 business days.
• Expedited: approximately 2–3 business days, where available.

Delivery estimates are provided by the carrier and are not guaranteed. Once a package leaves our facility, transit times are outside our control.

Shipping Restrictions

We may be unable to ship certain products to certain states or localities due to applicable laws and carrier policies. If any item in your order cannot be shipped to your address, we’ll contact you to adjust or refund that item. You are responsible for ensuring the products you order are legal in your jurisdiction.

Tracking Your Order

When your order ships, we’ll email you a tracking number. Please allow up to 24–48 hours for tracking to update after you receive it.

Lost or Stolen Packages

Once a package is marked delivered by the carrier, Daily Smoke Shop is not responsible for lost or stolen packages. If your tracking shows delivered but you can’t locate the package, contact the carrier to file a claim, and reach out to us at support@dailysmokeshop.com and we’ll assist where we can.

Damaged or Defective on Arrival

Please inspect your order as soon as it arrives. If an item arrives damaged, broken, or defective, contact us within 72 hours of delivery at support@dailysmokeshop.com with your order number and clear photos of the item and the packaging. This is especially important for glass. Verified damage or defects on arrival will be replaced or refunded at no cost to you. Claims submitted after 72 hours may not be eligible.

Returns

We accept returns of eligible items within 30 days of delivery, provided the item is:

• Unused, unopened, and in its original condition and packaging, with all tags, accessories, and inserts included; and
• Accompanied by valid proof of purchase.

To start a return, email support@dailysmokeshop.com with your order number and the reason for the return. Do not send items back without authorization — we’ll provide return instructions once your request is approved.

Non-Returnable Items

For health, safety, and hygiene reasons, the following cannot be returned once opened or used:

• Any item that has been used, assembled, or removed from sealed packaging;
• Mouthpieces, pipes, and items that make direct oral contact;
• Consumables and wear parts such as coils, atomizers, pods, papers, cones, wraps, and screens;
• Clearance, final-sale, and free or promotional items;
• Gift cards.

Defective or damaged-on-arrival items are handled under the “Damaged or Defective on Arrival” section above and our Warranty Policy.

Restocking Fee & Return Shipping

Return shipping costs are the responsibility of the customer unless the return is due to our error or a damaged/defective item. Non-defective returns may be subject to a restocking fee of up to 15%. Original shipping charges are non-refundable.

Refunds

Once we receive and inspect your return, we’ll notify you of approval. Approved refunds are issued to your original payment method, typically within 5–10 business days of processing, less any applicable restocking fee and original shipping. Depending on your bank or card issuer, it may take additional time for the refund to appear.

Exchanges

The fastest way to get a different item is to return the eligible original for a refund and place a new order. If you’d like help with an exchange, contact us and we’ll do our best to assist.

Order Changes & Cancellations

If you need to change or cancel an order, contact us as soon as possible. We process orders quickly, so we cannot guarantee changes once an order has entered fulfillment or shipped.

Chargebacks

If you have any issue with an order, please contact us first at support@dailysmokeshop.com so we can make it right. Initiating a chargeback for an order delivered as described, instead of working with us, is a violation of our Terms and Conditions. See our Terms and Conditions for details.

Contact Us

Questions about shipping or a return? Email support@dailysmokeshop.com and we’ll be glad to help.